Virtual-Care Consultation Terms

Version 2 · Effective date: 10 November 2026

You are asked to accept these terms, and to confirm that you are physically in Ontario, before every virtual consultation. They sit alongside our Terms of Use and Privacy Policy.

1. What a virtual consultation is

A virtual consultation is a live video or voice visit with a licensed pharmacist at the partner pharmacy you selected. The pharmacist assesses your minor ailment and, where clinically appropriate and within their scope of practice, may prescribe treatment. The pharmacy (not Curalia) provides your care and is responsible for your health record. Curalia keeps the record of your visit on the pharmacy’s behalf.

You have a choice. You can visit the pharmacy in person instead of having a virtual consultation.

2. What it is not

• It is not a physical examination. Some conditions cannot be safely assessed virtually.
• It is not a guarantee of a prescription. The pharmacist decides what, if anything, is appropriate.
• It does not replace your family doctor or ongoing medical care.

3. Verification on the call

The pharmacist will verify your identity and your physical Ontario health card with you on the call. Please have your card with you.

When you book, you give your full health-card number and your home address. The pharmacy needs them to bill OHIP for your visit and to write a prescription. They are kept with that visit, encrypted with a key held in Canada, released only to the pharmacy that treats you, and deleted 30 days after you book. If you book for yourself, your address is also saved to your account for 30 days so that you do not have to type it again; you can remove it in your profile at any time. Your profile keeps only the last 3 digits of your card. Our Privacy Policy explains this in full.

4. Sharing your medications and health history

You choose what to share. Disclosing your current medications, allergies, and relevant history is optional, but if you choose not to share it, the pharmacist’s ability to check for drug interactions and other safety issues is limited, and they may decline to prescribe. The more accurate and complete your information, the safer your care.

Your family doctor or nurse practitioner. If the pharmacist prescribes a medicine for you, Ontario law requires the pharmacist to tell your family doctor or nurse practitioner, if you have one, what was prescribed. The pharmacist may ask you for their details during the visit.

5. You may be referred elsewhere

If the pharmacist decides your condition is outside the scope of a virtual minor-ailment visit (or needs an in-person exam, a physician, or urgent care), they will tell you and direct you to the right place. Follow that advice.

6. Privacy on the call, and no recording

Please take the call somewhere private, where others cannot overhear you. Your pharmacist will do the same. Only you and the pharmacy that accepted your visit can join the call.

Consultations are not recorded. Calls run on Curalia’s own Canadian servers, media never leaves Canada, and the platform has no recording feature. You also agree not to record the call without everyone’s consent and as permitted by law. The pharmacist documents the visit in the pharmacy’s clinical record, as required by their college.

7. Technology limits

Video calls depend on your device and connection. If a call drops or quality prevents a safe assessment, the pharmacist may ask to rebook or refer you in person. Do not delay needed care because of a technical problem.

8. Your consent

By accepting, you confirm that:

• you are physically located in Ontario right now;
• you consent to receiving this consultation by video or voice, understanding the limits described above, and you know that you could visit the pharmacy in person instead;
• you consent to the pharmacy collecting and using your health information for this visit through Curalia, as described in the Privacy Policy;
• you are the patient, or a person legally entitled to decide for the patient (for example a parent of a child, or a substitute decision-maker), and you are present for the visit;
• you understand you may withdraw consent and end the consultation at any time. Withdrawing does not undo what has already been recorded or done.

9. Questions

Contact contact@tigris-guardians.com, or speak with your pharmacy directly about your clinical care.